Editorial Board 1999-2000
Taken for a ride
Taken for a ride
Imagine working all night and throughout the morning while studying for an exam you have in less than 30 minutes. You realize you haven't much time left to get to school so you zip over to the nearest bus stop in order to catch your regular 8:45 a.m. bus to the university.
You wait. You wait some more. Still no sign of the bus which is now ten minutes late.
Starting Sunday, the truth of the matter is you could sit there for at least another 15 minutes, miss the first part of your exam and still your bus would not arrive, as the London Transit Commission is instituting changes to their regular bus schedule.
Although it's not unusualfor the LTC to change their bus schedules, especially near the summer months when ridership decreases, it is bad business to change these schedules without sufficient notice to paying customers especially those customers who count on the transit system to take them to school and work every day.
Since a majority of Western students, staff and faculty rely on the LTC's services, it only makes sense the commission would give reasonable notice to their paying customers. This is something which has not happened.
The LTC wall which sits near the InfoSource in the University Community Centre remains full of soon-to-be outdated bus schedules. By the middle of this week, the numerous bus shelter walls which surround this university have yet to bare any notices which inform riders of upcoming changes to the bus schedule.
Representatives at the LTC say the new schedules are on their way and some are even located on the buses themselves, but what good is a new schedule going to do if you can't have it until you've already walked into class or work late a few times? Further still, what good will it do if the new schedules are hidden behind the driver's seat or printed in a pamphlet entitled "Transit Talk" which no one will likely read anyway?
It seems the LTC, the commission which has been given a monopoly on public transportation in this city, is not living up to its responsibility. In other words, the LTC is not providing an adequate service to their customers. They don't realize the importance of the role they play in the city and in the lives of the thousands of people who commute to this university on a daily basis.
It is hard to believe the commission can effectively communicate fare increases and even street construction detours, yet they fail to inform riders of their very basic needs in terms of information an accurate time schedule. It actually makes taking a cab look good.