Volume 95, Issue 45
Wednesday, November 21, 2001
'Funshawe' might get call centre
What the world needs now is more telemarketers
By Erin Conway-Smith
Calling all unemployed students 1,000 part-time jobs may soon be available if Fanshawe College is chosen as the location for a new call centre.
Fanshawe was contacted a week ago by Stream International, a company looking to open a call centre near the college, said Emily Marcoccia, Fanshawe's manager of marketing and communications.
Students working at the centre would not be making calls, but instead, providing customer service and technical support in the area of computers and information technology, Marcoccia said.
The company would be looking to employ students with a wide range of computer knowledge, she added.
Stream International is an out-sourcer of technical support and customer care, explained Derek Delano, a company spokesman. For example, if you call a toll free number for help with a new laptop, you could be talking to a Stream employee, he said.
An information fair will be held Dec. 3-4 at Fanshawe and Dec. 5-6 at the London Convention Centre in order to gauge the number of students who would be interested in working at such a call centre.
"We need to go in and determine the level of interest," Delano said. "This is very early in the planning stages, just a first step in looking at London, Ontario as a possible site for a new centre."
Marcoccia said call centre training is currently offered at Fanshawe through the continuing education area. Not only would a new centre help provide jobs for students, but the college would also look at whether it could assist Stream with the training process, she said.
Stream provides a strong training program and offers flexible work hours, suitable to the schedules of students, Delano said.
The company's headquarters are in Canton, Massachusetts and Steam currently runs 23 contact centres around the world, including three in Canada, he said.
The Fanshawe Student Union has offered the use of their hall to hold the information fair, said Roxanne Dean, FSU VP-finance.
Fanshawe students are excited by the prospect of 1,000 new part-time jobs, she added.
"Apparently, [the jobs] are pretty well-paying and flexible for students," she said.
Copyright © The Gazette 2001