Quickpay delay frustrates students

Tuesday, April 7th, 2009

Students at Western have noticed Tim Hortons Quickpay convenience cards are not very convenient.

Tim Hortons describes the Quickpay card as the “convenient and easy way to pay,” but this is not the situation on Western’s campus.

Many are frustrated after learning their Quickpay Tim cards cannot be used on campus. None of the franchises at Western accept the Tim card.

One employee at the Centrespot Tim Hortons has noticed students trying to use the gift cards, but she had no idea when that location would be able to accept them.

“All Tim Hortons on campus should be the same as every other Tims in Canada,” James Whittamore, a second-year management and organizational studies student, said.

Justine Wright, a third-year BMOS student, was surprised to learn she could not use her Tim card on campus. “It’s a franchise just like any other one. How can you accept it at one [location] and not at another?” she added. “I’d almost say it’s a form of discrimination.”

Rachel Douglas, director of public affairs for Tim Hortons, estimated approximately 2,100 of the 3,000 Tim Hortons franchises currently accept the Quickpay cards.

“We’re not finished with the installation,” Douglas explained. Some stores, such as kiosks, will never be able to accept the cards since they do not have access to an Internet line.

Douglas assured that all possible locations will be prepared to accept the gift cards within the first few months of this year.

But that’s not enough for Travis Hume, a second-year social science student. “In a couple months we’re going to be gone,” he pointed out.

Douglas urged students to wait it out. “My advice to the students would be to be a little patient. Our goal is to get the Tim card wherever possible.”

Reimbursements may be available for anyone who bought or received the card before they knew that they weren’t accepted on campus.

“I think we would probably have to make arrangements somehow. We’d have to check the balance on the card, and then you’d make arrangements to trade it for the paper [gift certificates],” Douglas explained.

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